Politique de remboursement

Returns and Refunds Policy

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At MinArts Creations, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and refunds policy to ensure your peace of mind.

1. Eligibility for Returns and Refunds:

We accept returns and issue refunds for items that meet the following criteria:

  • The item is returned within 7 days of receiving your order for a refund.
  • The item is in its original condition, unopened, and unused.
  • The item is accompanied by the original proof of purchase, such as a receipt or order confirmation.

The customer is responsible for the return shipping costs. Please ensure that all items are packaged properly to avoid damage during transit.

2. Refund Processing Time:

If your request for a refund is approved, we will process the refund within 5-7 business days. Please note that the timing of the refund may vary depending on your original payment method and financial institution.

4. Refund Method:

Refunds will be issued in the original form of payment used for the purchase. If the original payment method is no longer available, store credit or an alternative refund method may be offered at our discretion.

5. Shipping Costs:

Shipping costs associated with the original purchase are non-refundable. Additionally, the customer is responsible for covering the cost of return shipping unless the return is due to an error on our part or a defective product.

6. Damaged or Defective Items:

We're deeply sorry for any inconvenience caused! If you've received an incorrect order, damaged or defective items, please send us a photo illustrating the issue along with your order details (including order number, name, and date). Please contact us immediately at minartscreations@gmail.com so that we can arrange for a replacement or refund at no additional cost to you.

7. Non-Refundable Items:

Certain items are not eligible for returns or refunds, including:

  • Products that have been downloaded or accessed.
  • Products that have been used or modified.
  • Custom or personalized digital products.

8. Contact Us:

If you have any questions or concerns regarding our returns and refunds policy, please don't hesitate to contact our customer service team at [contact email]. We are here to assist you and ensure that your experience with MinArts Creations is positive and rewarding.

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Thank you for choosing The MinArts Creations Studio.